Frequently Asked Questions
Can I choose where I sit?
There are only two ticket types, tickets with a ‘small table’ or ‘no table’. Seating is on a first-come first-served basis.
I want to book for a group. How do I go about this?
Although the online system only allows you to book a maximum of six tickets per transaction, you can complete several bookings.
The show I want to attend says it is ‘Sold Out’. What can I do?
We do occasionally get cancellations. If you call the box office on 020 7439 4962 or email us at email@example.com, they will add you to a waiting list, but this isn’t a guarantee that any tickets will become available.
Are there any age restrictions at the Hampstead Jazz Club?
We do operate a silence policy during performances, so advise against booking tickets for younger children. Some of our lunchtime shows are more relaxed, provided that the children are well behaved. There is usually no discount for children attending a show, unless a reduced price is indicated in the show ticket information.
Is food available in the venues? Are food and/or drinks included in the ticket price?
The Duke of Hamilton offers a full menu (daytime and evening) and table bookings can be made after booking Jazz Club tickets. The Jazz Club has a small snacks menu. The cost of food and drinks is additional to the ticket price.
Do I have to eat or can I just listen to the music?
We do encourage our guests to enjoy the food and drink on offer in the venue. The full Duke of Hamilton menu is available online. It is thanks to our food and drink revenues that we are able to consistently book world class artists in intimate venues.
How do I get my tickets?
We do not send any physical tickets, electronic tickets are sent directly after booking. On the night of the show, you just need to show your electronic ticket at the door.
Do I have to book in advance?
We strongly advise booking in advance as many shows sell out in advance. If tickets are available on the night, you can purchase these on the door. Arrive early though to give yourself the best chance.
Do you have vegetarian/vegan or gluten-free options?
The full Duke of Hamilton Pub menu is available online and in the Jazz Club and this includes many vegetarian and vegan options.
How can I cancel my booking?
We are unable to refund tickets once purchased. However if you contact firstname.lastname@example.org and there is a waiting list, you may be able to offer your tickets to those on the wait list.
Do you have a dress code?
We are quite relaxed about the dress code (within reason). Most people choose to dress ‘smart casual’.
I’m a musician. How do I get to play at the Hampstead Jazz Club?
If you are interested in performing at the club, you can either post a CD to the Creative Team, at Hampstead Jazz Club, The Duke of Hamilton, 23-25 New End, Hampstead, NW3 1JD or send an email to email@example.com along with a link to some sound files or, better still, a video of you performing. We do get thousands of requests to perform, so please be patient with us – we do try and listen to everything we get sent. We normally book our venues up to six months in advance.
How can I hire the venue for a private event?
If you are interested in booking the venue for a private event, please contact the team at email firstname.lastname@example.org
What time does the Jazz Club open? What time do they close?
The Hampstead Jazz Club is open 7 days a week. Usual opening times are as follows:
Monday to Thursday – doors 7:00pm; show starts 8:00pm; show finishes 10:00pm
Friday and Saturday (single shows) – doors 7:30pm; show starts 8:30pm; show finishes 10:30pm
Friday and Saturday (early shows) – doors 6pm; show starts 6:30pm; show finishes 8:00pm
Friday and Saturday (late shows) – doors 8:30pm; show starts 9:00pm; show finishes 11:00pm
Sunday – doors 6:30pm; show starts 8pm; show finishes 10pm
Sunday Lunchtime Shows – doors midday; show starts 1:30pm; show finishes 3:30pm
PLEASE CHECK THE INDIVIDUAL SHOW INFORMATION FOR EXCEPTIONS TO THESE USUAL TIMINGS